The 5 stars
rating isn't just for hotels!
- Peter Lorenz
A symphony only becomes a pleasure when all of the musicians are talented and perform in harmony, according to the sheet-music.
The same applies to achieving outstanding guest relations and customer satisfaction. For this, you need first-class, well trained employees, clear structures and well-defined procedures.
After more than twenty years in various senior management positions in the major, international hotel industry category, I would be happy to support your team to reach a level of „virtuoso“ performance to the benefit of your employees, your customers and your brand.
The 5 Stars rating isn’t just for hotels! It can also represent professional guidance and the transfer of knowledge from the hotel industry to your industry.
This goal is achieved by the three business units of Lorenz.solutions: „Consulting, Development and Leadership from Stage.“
Contact me for a free initial consultation. No obligation.
A symphony only becomes a pleasure when all of the musicians are talented and perform in harmony, according to the sheet-music.
The same applies to achieving outstanding guest relations and customer satisfaction. For this, you need first-class, well trained employees, clear structures and well-defined procedures.
solutions.
AT Point.
Consulting
Comprehensive and individual consulting that scrutinizes the entire life cycle of your company.
Before
- Feasibility studies when founding a new enterprise or expanding an existing company, taking into account the market, the competition and your unique strengths and weaknesses.
Creation of a branding and positioning strategy with an evaluation of all essential competitive factors.
Development of a holistic and authentic corporate strategy together with the implementation of essential factors for success.
During
360° comprehensive analysis of the work-flows and processes of all relevant departments.
Development of a pricing strategy in line with market opportunities and value-positioning by utilizing all available revenue management tools.
Creation of a development plan for all relevant staff positions and implementation of the appropriate „best practices“ training and coaching principles.
Contact me for a free initial consultation. No obligation.
Development
The individual development plan is an essential tool to enliven and leverage the full potential of your employees and greatly increase both their personal satisfaction and their loyalty to your enterprise. An essential pillar of this is a comprehensive training plan, which is designed to boost on-going loyalty, skills and attitude in the workplace long after the employees leave the training room.
Training is mainly a rethinking guide for the members of your team.
Employees need support in implementing what they have learned and in transferring that knowledge from the training classroom into their daily, working lives. This is the phase where the success of many training programs sometimes fails, but where I can create on-going sustainability of performance.
The 5 Stars rating is not just for hotels, but represents vital service, customer care and host training for all service industries, in addition to the hotel industry.
Certified trainer for leadership, sales, communication and lifestyle.
ISO Certified Trainer.
- Individual coaching with the goal of strengthening skills and reinforcing what you have learned.
Stage
Attention and interest in the audience are best accomplished when the content presented on stage „from the front of the room“ engages their minds and sparks their interest.
I see myself as an emotional link between the lectern at the front of the room and the audience.
Cooperation and working to achieve shared goals are the foundations of my training expertise, which is the result of decades of practical, real-world experience. This is always offered with a careful mixture of instruction, goal-setting and planning as well as responding to feedback and discussion.
Why Lorenz . Solutions
The three pillars of my company Lorenz.solutions – consulting, development and „from the stage“ – are based on what were my daily tasks in various senior management positions for some of the world’s largest hotel chains for the past thirty years.
I have been on both sides of the desk, the giving as well as the receiving side. This range of experience equips me to assess how your message can be communicated most successfully. Ultimately, your employees will determine the satisfaction of your customers and the success of your company. If your employees are in a work environment that is both personally satisfying and professionally stimulating, the chances are much greater that your customers will be satisfied and will come back to you.
This point of view has been the key to the success of the hotels I have managed. I advise all of my clients that a strong and well-developed point of view gives an enterprise and its brand personality, authenticity and individuality, and makes it easier for customers to relate…and return. I look forward to sharing my experiences with you and your employees, and helping you achieve that 5th star.
Because the 5 Stars ratings isn’t just for hotels!
Vita
2020 Founding of Lorenz.solutions
2020 ISO Certification as a Specialist Trainer
2020 Obtaining the business license as a company consultant
2018 General Manager & Commercial and Industrial Managing Director, Sheraton Grand Salzburg
2017 General Manager, Leipzig Marriott Hotel
2009 General Manager and Commercial Director, Imperial Riding School Renaissance Vienna Hotel
2006 General Manager, Renaissance Munich Hotel
2004 Area Director Sales & Marketing, Eastern Europe
2002 Area Director Sales & Marketing, Central Europe
2000 General Manager, London Worldwide and Regional Reservation Centre
1998 Director of Sales & Marketing, Hamburg Marriott Hotel
1996 Director Revenue Strategy, Hamburg Marriott Hotel
